Frequently Asked Questions
Everything you need to know about shopping with Altair The Label.
When will my order be shipped?
All orders are processed within 1-2 business days. Once shipped, you will receive a confirmation email with a tracking number to follow your parcel's journey.
What is your return policy?
We offer a 30-day return window for all unworn items in their original packaging with tags attached. Please note that sale items are eligible for store credit only.
How do I find my correct size?
Each product page features a detailed size guide. We recommend measuring yourself and comparing it to our chart, as our contemporary fits may vary slightly by silhouette.
Do you offer international shipping?
Yes, Altair The Label ships worldwide. Shipping costs and delivery timeframes are calculated at checkout based on your specific location.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and buy-now-pay-later options such as Afterpay and Klarna.
How do I care for my Altair garments?
To ensure longevity, we recommend following the specific care instructions on the inner label. Generally, we suggest cold hand washes and laying items flat to dry.